Reference

How 789juan Handles Your Personal Information

This Privacy Policy covers exactly what data 789juan collects when you open an account, make deposits through GCash, Maya, or InstaPay, and play on our platform — and what we do with it.

Account data collected at registrationGCash, Maya, InstaPay transaction recordsCookie and device usage dataYour rights to access and updateHow to contact us about your data
789juan How 789juan Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Data security is not an afterthought at 789juan. We apply SSL encryption to all data in transit, including payment interactions involving GCash, Maya, and InstaPay. Access to account records is restricted to authorised staff only, and session tokens expire automatically after a period of inactivity to prevent unauthorised re-entry on shared devices. We retain your account data for as long as your account is active and for the period required by applicable law after closure.

SSL Encryption

All data moving between your device and our servers — including login, payment, and account updates — is encrypted in transit using SSL.

Cookie Controls

We use session cookies for login state and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser at any time.

Data Retention

We keep your account records for the period required under applicable Philippine law. When you close your account, we follow the required retention and deletion schedule.

Access Requests

You can request a copy of the personal data we hold on your account. Submit the request via live chat or email, verified by your registered mobile number.

REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you have questions about how your information is stored, want to request a copy of your data, or need to flag a concern about your account privacy, our support team is here to help. You can reach us through the channels below. When submitting a data request, include your registered mobile number so we can verify your identity before processing anything.

Team online

Live Chat

Open the chat icon from any page in the lobby. Give your registered account email and we will handle privacy queries directly in the session.

Email Support

Send your data request or privacy question to our support email address listed in your account settings. We aim to respond within two business days.

Account Settings

Some data updates — like your mobile number or linked e-wallet — can be managed directly inside your account profile under the settings tab.

Frequently Asked Questions About Your Privacy

These are the questions we hear most often from account holders about how their data is handled. If you do not find what you need here, reach out through live chat or email and we will sort it out directly.

We collect your name, email address, mobile number, and date of birth at registration. Payment activity via GCash, Maya, or InstaPay is logged as transaction references in your account wallet.

We do not sell your data. We share it only with payment processors handling your GCash, Maya, or InstaPay transactions, and with service providers who operate under strict data agreements with us.

Submit a data access request through live chat or our support email. Include your registered mobile number so we can verify your identity before sending any account information.

Yes. Some details — like your linked e-wallet or mobile number — can be updated directly in account settings. For name or identity corrections, contact support and we will walk you through the verification step.

We retain your records for the period required under applicable Philippine data protection law. After that mandatory period, data is deleted or anonymised in line with our retention schedule.

We use session cookies to keep you logged in and analytics cookies to understand lobby usage. You can manage or disable non-essential cookies through your browser settings at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.